Administrative Solutions
The back-end services that ensure a seamless experience and drive program success
Delivering a seamless, intuitive experience at every stage of the customer journey is only possible through rigorous back‑end processes and deep expertise in the benefits landscape.
With extensive public-sector benefits knowledge, nationwide third-party administrator licensing, and integrations across federal and commercial systems, FedPoint helps agencies and insurers:
Our platform and end-to-end services power a unified experience that enhances the value of coverage for enrollees, fostering stronger participation and retention.
Eligibility & enrollment
Running benefits programs efficiently requires keeping enrollment data current, accurate, and reconciled among agencies, payroll offices, and carriers. FedPoint’s configurable rules engines guide users from registration to enrollment with confidence, while back-end integrations, data-quality protocols, and secure data-transmission processes ensure a seamless experience and correct premium accounting by maintaining and communicating each user’s correct enrollment type and data.
Accurate eligibility verification safeguards program integrity, prevents fraud and unnecessary costs, and reduces administrative overhead.
Our real-time, secure eligibility confirmation approach accommodates:
7.33M
Total enrollments administered
9M+ covered lives, including dependents
Our dependent management solution
Accurately validating dependent eligibility is critical to protecting program integrity for our clients. Our dependent eligibility auditing and verification solution combines real-time APIs and human-in-the-loop automation to prompt enrollees for required documentation and then perform layered eligibility checks against multiple data sources, tailored to align with the particular eligibility rules and requirements of the program, product, or covered population.
Premium accounting
Managing premiums in a highly regulated federal environment requires precision, flexibility, and uncompromising security. FedPoint handles the full range of program rules, pay frequencies, payroll vendors, and eligibility requirements that vary by agency, payroll office, job status, or benefits program.
Our platform integrates with all federal and military payroll systems and offers ACH and credit card payments to ensure secure, accurate, and timely premium processing. We reconcile billions of dollars annually across complex multi-benefit structures.
Key capabilities include:
150M+
Financial transactions processed annually
Across our managed programs
100%
Integration with all federal payroll systems
Contact center management
Today’s federal programs are expected to deliver faster, more efficient service while still ensuring people can easily get what they need. FedPoint’s secure, FedRAMP-authorized call centers featuring 24/7 self-service tools, natural language IVR systems, and dedicated live agents.
Our experts help programs adopt the right level of technology at the right pace, using AI‑enabled dispositioning, analytics, and virtual assistants when they add value. This flexible, customer‑centric model drives continuous improvement informed by AI insights, employee feedback, and survey data.
Scaling & surge management
We provide rapid surge capacity to meet peak seasonal or event-driven demand without compromising exceptional service standards.
Training & staffing
Our tenured, onshore customer service representatives are supported by proprietary tools that optimize first-call resolution and multilingual capabilities for diverse callers.
Insight-driven tools
We leverage AI call pattern analysis, call recording and data-mining, forecasting, workforce management tools, automated surveys, and fraud-detection algorithms to continually improve quality and efficiency.
2M+
Average annual calls
98% average caller satisfaction
7s
Average speed of answer
Education & outreach
Integrated, omnichannel communication and intuitive decision tools empower customers to understand their benefits, compare plans, and make confident decisions.
