Offering an easy-to-use, centralized enrollment platform with decision-support tools and integrated billing and payment services is the best way to expand benefit enrollments. Providing first-class customer support is the best way to maintain them.
We specialize in transforming complex benefits offerings into an easy-to-navigate enrollment process that employees like to use. To do this, we work with you to develop the right combination of enrollment technology and services for your organization.
Our multichannel approach enables self-service enrollments and billing and payment management through a benefits exchange platform or over-the-phone through our customer service and processing center. We can supplement existing processes or work with you on a complete solution.
An online hub for employees to manage benefits any time and on any device, the multi-product and provider benefits exchange platforms we develop allow employees to easily enroll in and make changes to benefit elections when they are hired, when a qualifying life event occurs, and during open enrollment. As part of this solution, we partner with you to offer:
Online self-service is how most employees are interacting and engaging with their benefits these days. Even so, we think it's essential to have a live staff available to guide those employees who prefer to interact with a real person through the enrollment process and offer ongoing benefits support. We offer the following additional enrollment services to complement your online processes:
Billing and payments should be frictionless—convenient for employees, timely and accurate for the insurers, and seamless for the employer. That's exactly what we deliver.
Whether its payroll deductions, automatic bank withdrawals, online payments, or other methods, our experts work with you to take the headache out of the secure collection and disbursement of payments.
This integration leads to greater employee satisfaction and enrollment retention and allows employees to set up recurring payments and access their benefit information whenever they want.
We currently collect and reconcile premiums associated with 3.4 million individual accounts every single month, and continue to shift these processes as payment processing continues to evolve. To support this, we have in place the experienced staff, secure file transmissions, banking assets and systems, and audited financial processes that have led to a 15-plus-year track record of successfully providing accurate premium administration for complex benefit programs.
We work with you to customize a solution that meets the specific requirements of your benefit offerings and payroll providers by providing the following:
For organizations that do not provide payroll deductions or want to offer additional payment options, we also administer the following: