We place the care of our customers as our highest priority, improving overall outcomes and experience while in turn reducing spending and acting as an extension of the HR and benefits departments of our end users. We provide the support enrollees need, ensuring that when they call us, they feel like they’re talking with a benefits expert from within their organization.
We offer a wide variety of support to enrollees, agency benefits officers, and the partners with whom we work. We can help users navigate through enrollment, respond to complex billing inquiries, troubleshoot issues, and accommodate those users who prefer to interact with a live person. We also offer an automated voice response system that processes simple transactions. Our scalable virtual call center technology allows us to cost-effectively accommodate mass transactional volumes and fluctuating seasonal demands.
We offer the following call center services to complement your online processes: