Experienced workforce.
Why choose FedPoint?
The answer is simple. The services we provide come with a proven commitment to quality, security, compliance, delivery, and experience-backed execution. More importantly, we focus on the consumer user experience in every transaction we perform for the large-scale programs we administer.
Care management
A claimant's experience and quality of care is at the heart of everything we do. Care management means providing the right care at the right time by the right provider.
Customer service
We place the care of our customers as our highest priority, acting as an extension of the HR and benefits departments of our end users.
Education
Educating employees about their benefits isn’t easy. Let us do the work for you. We work with you to design and implement comprehensive communication strategies.
Enrollment & billing
We offer an easy-to-use, centralized enrollment platform with decision-support tools and integrated billing and payment services.
Administration expertise
Innovative use of technology, data analytics, and automation lies behind FedPoint’s ability to execute mass transaction volumes while maintaining high levels of customer satisfaction. Our online platform offers a secure, cost-effective, direct service model through which nearly six million individuals may enroll in, shop for, or manage their billing and voluntary benefits.
Industry knowledge
FedPoint has an in-depth understanding of the regulations, processes, and operations that are unique to the federal benefits environment. Our ability to grow and retain program enrollment reflects our track record of consistently achieving service-level agreements and a reputation for quality and accountability within the federal market.
IT & security
We offer solutions, services, and account management customized to meet client needs with full transparency, while operating under stringent quality, customer satisfaction, and security standards. Granted by the U.S. Office of Personnel Management (OPM), FedPoint holds the Authority to Operate (ATO) designation, and we comply fully with the Federal Information Security Modernization Act (FISMA), Health Insurance Portability and Accountability Act (HIPAA), and Section 508.
Partner with us
We currently provide administrative services for a network supporting nearly six million enrollments and partner with more than a dozen national insurance carriers, including several Fortune 500 companies. We are a wholly owned subsidiary of John Hancock, one of the oldest and most trusted of all U.S. insurers. We are also committed to working with small businesses. Find out how we can put our expertise to work for you.